Febriyanti, Doris, Elvira Gustia Putri, and Siti Zubaidah. “Enhancing Online Claims: Overcoming Challenges in BPJS Ketenagakerjaan’s Digital Transformation Journey”. Government & Resilience 3, no. 1 (April 2, 2025): 21–37. Accessed January 9, 2026. https://journal.dealingsfoundation.com/index.php/GR/article/view/23.